Hayat Ashraf

Citizen Charters are official documents or declarations that outline the commitments, standards, and expectations of public service providers towards citizens. They are intended to improve the quality of public services, enhance transparency, and ensure accountability in service delivery. Citizen Charters typically cover the following aspects: 1. Service Standards: Citizen Charters define the standards of service that citizens can expect from public service providers. These standards include factors such as the quality of service, response time, accessibility, and reliability. 2. Service Delivery Mechanisms: Citizen Charters outline the methods and channels through which public services will be delivered to citizens. This may include online platforms, service centers, helplines, or any other means of accessing services. 3. Grievance Redressal: Citizen Charters provide information on the grievance redressal mechanism available to citizens. They specify the procedures for lodging complai...